Last updated: April 2, 2026
Welcome to VetLens. These Terms of Service ("Terms") govern your access to and use of the VetLens website, mobile applications, and services (collectively, the "Service") operated by Smalltam Software ("Company," "we," "us," or "our"). Please read these Terms carefully before using our Service.
By accessing or using VetLens, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.
Your continued use of the Service following any updates to these Terms constitutes acceptance of those changes.
VetLens is a pet health record management platform that allows users to:
The Service is designed to help pet owners better understand and manage their pet's health information. It is a support tool for pet health management, not a replacement for professional veterinary care.
IMPORTANT: VetLens does not provide veterinary advice, diagnosis, or treatment recommendations.
All information provided through the Service is for informational and educational purposes only. The Service is intended to help you understand your pet's existing medical records and health data—it does not and cannot:
You must always consult a licensed veterinarian for any questions or concerns about your pet's health, for diagnosis of medical conditions, and before making any decisions about your pet's medical care.
No veterinarian-client-patient relationship (VCPR) is created by your use of VetLens. Smalltam Software is not a licensed veterinary provider, and no licensed veterinarian is examining your pet or reviewing your pet's records through this Service.
A valid VCPR requires, among other things, that a licensed veterinarian has sufficient knowledge of your animal through examination and is available for follow-up care. VetLens does not and cannot establish such a relationship.
You are solely responsible for establishing and maintaining a relationship with a qualified veterinarian for your pet's care.
To use VetLens, you must:
You may need to create an account to access certain features of the Service. You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our discretion.
When using VetLens, you agree to:
You are solely responsible for any decisions you make regarding your pet's health, including decisions informed by information obtained through the Service. We strongly recommend consulting with a licensed veterinarian before acting on any information.
VetLens offers both free and paid subscription tiers. The free tier includes limited features and usage as displayed in the application. Paid subscriptions provide additional features and expanded usage limits.
Paid subscriptions are billed on a recurring basis (monthly or as otherwise specified at the time of purchase). Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation, you will retain access to paid features until the end of your current billing period.
Refunds may be issued at our sole discretion. We generally do not provide refunds for partial billing periods. If you believe you are entitled to a refund, please contact us at info@vetlens.com.
We reserve the right to change subscription pricing. If we change the price of your subscription, we will provide notice before your next renewal date. Your continued use after the price change takes effect constitutes acceptance of the new price.
AI-generated content may be inaccurate, incomplete, or misleading. Do not rely solely on AI outputs for health decisions.
VetLens uses artificial intelligence to analyze documents and respond to questions. You acknowledge and agree that:
You should independently verify any information provided by the Service and consult with a licensed veterinarian before making decisions about your pet's health.
VetLens is NOT for emergencies. If your pet is experiencing a medical emergency, contact your veterinarian or an emergency animal hospital immediately.
The Service is not designed for urgent or emergency situations. Signs that require immediate veterinary attention include, but are not limited to:
Do not use VetLens to assess emergency situations. Any delay in seeking emergency veterinary care could result in serious harm or death to your pet.
You retain ownership of any documents, images, or other content you upload to VetLens ("User Content"). By uploading User Content, you grant us a limited, non-exclusive, worldwide, royalty-free license to:
This license exists solely to enable us to provide the Service to you. We will not sell your User Content or use it for purposes unrelated to providing the Service without your consent.
You represent that you have the right to upload and share any User Content and that doing so does not violate any third party's rights.
The Service, including its design, features, content, and underlying technology, is owned by Smalltam Software and protected by copyright, trademark, and other intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of our Service, nor may you reverse engineer or attempt to extract the source code of our software, unless applicable law permits such activity or you have our written consent.
Your privacy is important to us. Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.
By using the Service, you consent to the collection, processing, and storage of your information as described in our Privacy Policy, including the processing of uploaded documents by AI systems to provide the Service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
You use the Service at your own risk. We are not responsible for any decisions you make based on information obtained through the Service.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SMALLTAM SOFTWARE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US, IF ANY, IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Smalltam Software and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third party's rights; or (d) any decisions you make regarding your pet's health based on information obtained through the Service.
You may stop using the Service at any time. We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice.
Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
You and Smalltam Software agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") will be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.
YOU AND SMALLTAM SOFTWARE HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Smalltam Software are instead electing to have claims and disputes resolved by arbitration.
YOU AND SMALLTAM SOFTWARE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules then in effect, except as modified by this section. The AAA Rules are available at www.adr.org. A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified mail ("Notice"). The Notice must describe the nature and basis of the claim and set forth the specific relief sought.
Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules. If you are unable to pay your share of the arbitration fees and cannot obtain a waiver from the AAA, Smalltam Software will pay your share for you.
Unless you and Smalltam Software agree otherwise, the arbitration will be conducted in the county where you reside. For claims of $25,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic or video hearing, or by an in-person hearing.
You have the right to opt out of this arbitration provision by sending written notice of your decision to opt out to info@vetlens.com within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of this arbitration agreement. If you opt out of this arbitration provision, all other parts of these Terms will continue to apply to you.
If the class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void, and the dispute shall proceed in court. If any other part of this arbitration provision is found to be unenforceable, the remainder will continue to apply.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
For any disputes not subject to arbitration, or if you have validly opted out of arbitration, you agree that any such disputes shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Smalltam Software regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Smalltam Software.
Smalltam Software shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, or failures of third-party services or infrastructure.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.
These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the "Last updated" date at the top of these Terms and, where appropriate, providing additional notice (such as via email or in-app notification).
Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Terms.
If you have any questions about these Terms, please contact us:
Smalltam Software
Email: info@vetlens.com