Last updated: August 25, 2026
Smalltam Software ("Company," "we," "us," or "our") operates VetLens, a pet health record management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Service").
Please read this Privacy Policy carefully. By using VetLens, you consent to the practices described in this policy. If you do not agree with this Privacy Policy, please do not use the Service.
VetLens helps pet owners manage their pets' health records and understand medical information. To provide this service, we collect and process certain information, including:
We are committed to protecting your privacy and handling your data responsibly. We do not sell or share your pet's uploaded medical documents with third parties. We may share other information — such as your contact details and how you use the Service — with marketing partners, as described in Section 5 below.
We use the information we collect to:
Your documents are processed by AI to provide the Service. Here's how it works:
AI processing is essential to providing VetLens's core functionality. By using the Service, you consent to this processing. For details on how Google handles data, see Google's Privacy Policy.
We do not sell or share your pet's uploaded medical documents with third parties. We may share other categories of information as described below.
We may share your contact and account information with marketing partners, advertising platforms, and affiliated brands so that we and they can send you offers and promotions that may be relevant to you. This does not include your pet's uploaded medical documents or chat conversations. You can opt out at any time — see "Your Rights and Choices" below.
We work with trusted third-party service providers who help us operate the Service:
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
We take the security of your data seriously and implement appropriate technical and organizational measures to protect it:
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.
We retain your information for as long as your account is active or as needed to provide the Service. Specifically:
When you delete your account, we will delete your personal information and uploaded documents within a reasonable timeframe, except where we are required to retain certain information for legal or legitimate business purposes (such as payment records for tax compliance).
You have the following rights regarding your information:
To exercise these rights, contact us at info@vetlens.com. We will respond to your request within 30 days.
Note that deleting certain information may affect our ability to provide the Service. For example, deleting your uploaded documents means we can no longer answer questions about them.
The Service integrates with third-party services. These services have their own privacy policies:
We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
To exercise these rights, simply contact us at info@vetlens.com.
We do not sell or share your pet's uploaded medical documents or chat conversations.
VetLens is operated from the United States. If you are accessing the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.
By using the Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:
Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.
The Website works with Mediavine to manage third-party interest-based advertising appearing on the Website. Mediavine serves content and advertisements when you visit the Website, which may use first and third-party cookies. A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the Website.
First party cookies are created by the website that you are visiting. A third-party cookie is frequently used in behavioral advertising and analytics and is created by a domain other than the website you are visiting. Third-party cookies, tags, pixels, beacons and other similar technologies (collectively, “Tags”) may be placed on the Website to monitor interaction with advertising content and to target and optimize advertising. Each internet browser has functionality so that you can block both first and third-party cookies and clear your browser’s cache. The "help" feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, how to disable existing cookies and how to clear your browser’s cache. For more information about cookies and how to disable them, you can consult the information at All About Cookies.
Without cookies you may not be able to take full advantage of the Website content and features. Please note that rejecting cookies does not mean that you will no longer see ads when you visit our Site. In the event you opt-out, you will still see non-personalized advertisements on the Website.
The Website collects the following data using a cookie when serving personalized ads:
Mediavine Partners (companies listed below with whom Mediavine shares data) may also use this data to link to other end user information the partner has independently collected to deliver targeted advertisements. Mediavine Partners may also separately collect data about end users from other sources, such as advertising IDs or pixels, and link that data to data collected from Mediavine publishers in order to provide interest-based advertising across your online experience, including devices, browsers and apps. This data includes usage data, cookie information, device information, information about interactions between users and advertisements and websites, geolocation data, traffic data, and information about a visitor’s referral source to a particular website. Mediavine Partners may also create unique IDs to create audience segments, which are used to provide targeted advertising.
If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit National Advertising Initiative opt out page. You may also visit Digital Advertising Alliance website and Network Advertising Initiative website to learn more information about interest-based advertising. You may download the AppChoices app at Digital Advertising Alliance’s AppChoices app to opt out in connection with mobile apps, or use the platform controls on your mobile device to opt out.
For specific information about Mediavine Partners, the data each collects and their data collection and privacy policies, please visit Mediavine Partners.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Smalltam Software
Email: info@vetlens.com
We will respond to your inquiry within 30 days.