Privacy Policy

1. Overview

VetLens helps pet owners manage their pets' health records and understand medical information. To provide this service, we collect and process certain information, including:

• Account information you provide when you sign up
• Pet medical documents you upload
• Questions you ask about your pet's health
• Usage data about how you interact with the Service

We are committed to protecting your privacy and handling your data responsibly. We do not sell your personal information or your pet's medical records.

2. Information We Collect

Information You Provide

• Account Information: Email address, name, and password when you create an account, or information from Google/Apple if you use social login
• Pet Information: Your pet's name, species, breed, age, and other details you choose to provide
• Uploaded Documents: Veterinary records, lab results, prescriptions, and other medical documents you upload
• Chat Content: Questions you ask and conversations you have with our AI assistant
• Payment Information: Billing details processed securely by Stripe (we do not store your full credit card number)

Information Collected Automatically

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, features used, time spent on the Service
• Log Data: IP address, access times, referring URLs
• Analytics: Aggregated usage patterns to improve the Service

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process and analyze your uploaded documents using AI
• Respond to your questions about your pet's health records
• Track health trends and generate insights from your pet's data
• Process payments and manage your subscription
• Send you service-related communications (account updates, security alerts)
• Respond to your support requests
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations
• Improve our AI models and service quality (using anonymized, aggregated data only)

4. AI Processing of Documents

• Document Analysis: When you upload a document, we use AI (Google Gemini) to extract and understand the medical information
• Question Answering: When you ask questions, AI processes your query along with relevant document context to generate responses
• Data Isolation: Your documents and conversations are isolated to your account and not shared with other users
• Third-Party AI: Our AI features are powered by Google Gemini. Your data sent to Google is subject to Google's privacy practices and data policies

AI processing is essential to providing VetLens's core functionality. By using the Service, you consent to this processing. For details on how Google handles data, see Google's Privacy Policy.

5. How We Share Information

We do not sell your personal information or your pet's medical records.

We may share information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate the Service:

• Google Cloud: Cloud infrastructure and AI processing (Gemini)
• Stripe: Payment processing
• Vercel: Website hosting
• Analytics providers: To understand usage patterns

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Data Storage and Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it:

• Encryption: Data is encrypted in transit (TLS/HTTPS) and at rest
• Access Controls: Strict access controls limit who can access your data
• Infrastructure: We use Google Cloud Platform, which maintains industry-leading security certifications
• Authentication: Secure authentication via OAuth (Google, Apple) or encrypted passwords

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Specifically:

• Account Data: Retained while your account is active
• Uploaded Documents: Retained while your account is active, unless you delete them
• Chat History: Retained while your account is active
• Payment Records: Retained as required for tax and legal purposes

When you delete your account, we will delete your personal information and uploaded documents within a reasonable timeframe, except where we are required to retain certain information for legal or legitimate business purposes (such as payment records for tax compliance).

8. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of the information we have about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Request a portable copy of your data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at info@vetlens.com. We will respond to your request within 30 days.

Note that deleting certain information may affect our ability to provide the Service. For example, deleting your uploaded documents means we can no longer answer questions about them.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Keep you logged in and remember your preferences
• Analytics Cookies: Understand how you use the Service so we can improve it
• Performance Cookies: Monitor service performance and errors

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Service.

We use Google Analytics to analyze usage. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

10. Third-Party Services

The Service integrates with third-party services. These services have their own privacy policies:

• Google: Privacy Policy (OAuth login, Cloud services, Gemini AI)
• Apple: Privacy Policy (Sign in with Apple)
• Stripe: Privacy Policy (Payment processing)

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about what personal data we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the "sale" of personal information (we do not sell your data)
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at info@vetlens.com.

We do not sell personal information as defined under the CCPA.

12. International Users

VetLens is operated from the United States. If you are accessing the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

By using the Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:

• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for significant changes)
• Displaying a notice in the Service

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days.